Please see below a summary of results from our 2008/09 patient satisfaction survey.
You can take the survey online on the home page!
Summary of results
GPAQ evaluation questions
The following table summarises the individual scores for the evaluation questions in GPAQ, i.e. the ones where patients made a judgment about how good that aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum possible score, so the best possible score in each case is 100. You will be able to see the areas where your practice scores well and where improvement may be needed, both comparing aspects of care in your own practice and comparing yourself with others.
The figures in the right hand column contain current national GPAQ benchmarks for that question. Once again, these figures are expressed as percentages of the maximum possible score in this table. These are regularly updated on the GPAQ website. Details of how many patients completed each of the individual responses for each of these questions for your practice are given in full in appendix 3.
Q2. Satisfaction with receptionists
Q3a. Satisfaction with opening hours
Q4b. Satisfaction with availability of particular doctor
Q5b. Satisfaction with availability of any doctor
Q7b. Satisfaction with waiting times at practice
Q8a. Satisfaction with phoning through to practice
Q8b. Satisfaction with phoning through to doctor for advice
Q9b. Satisfaction with continuity of care
Q10a. Satisfaction with doctor's questioning
Q10b. Satisfaction with how well doctor listens
Q10c. Satisfaction with how well doctor puts patient at ease
Q10d. Satisfaction with how much doctor involves patient
Q10e. Satisfaction with doctor's explanations
Q10f. Satisfaction with time doctor spends
Q10g. Satisfaction with doctor's patience
Q10h. Satisfaction with doctor's caring and concern
Q11a. Ability to understand problem after visiting doctor
Q11b. Ability to cope with problem after visiting doctor
Q11c. Ability to keep healthy after visiting doctor