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Patient Satisfaction Survey Results 2008/09

Please see below a summary of results from our 2008/09 patient satisfaction survey.

You can take the survey online on the home page!

 

Summary of results

 

GPAQ evaluation questions

 

The following table summarises the individual scores for the evaluation questions in GPAQ, i.e. the ones where patients made a judgment about how good that aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum possible score, so the best possible score in each case is 100. You will be able to see the areas where your practice scores well and where improvement may be needed, both comparing aspects of care in your own practice and comparing yourself with others.

 

The figures in the right hand column contain current national GPAQ benchmarks for that question. Once again, these figures are expressed as percentages of the maximum possible score in this table. These are regularly updated on the GPAQ website. Details of how many patients completed each of the individual responses for each of these questions for your practice are given in full in appendix 3.

 

Mean score

GPAQ benchmark

Q2. Satisfaction with receptionists

88

77

Q3a. Satisfaction with opening hours

81

67

Q4b. Satisfaction with availability of particular doctor

58

60

Q5b. Satisfaction with availability of any doctor

76

69

Q7b. Satisfaction with waiting times at practice

63

57

Q8a. Satisfaction with phoning through to practice

64

59

Q8b. Satisfaction with phoning through to doctor for advice

63

61

Q9b. Satisfaction with continuity of care

72

69

Q10a. Satisfaction with doctor's questioning

92

81

Q10b. Satisfaction with how well doctor listens

93

84

Q10c. Satisfaction with how well doctor puts patient at ease

94

84

Q10d. Satisfaction with how much doctor involves patient

91

81

Q10e. Satisfaction with doctor's explanations

91

83

Q10f. Satisfaction with time doctor spends

91

80

Q10g. Satisfaction with doctor's patience

93

84

Q10h. Satisfaction with doctor's caring and concern

94

84

Q11a. Ability to understand problem after visiting doctor

64

69

Q11b. Ability to cope with problem after visiting doctor

66

66

Q11c. Ability to keep healthy after visiting doctor

59

62

 



 
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