Appointments

Urgent appointments are released each morning at 8.30am, these are limited and are strictly for urgent or acute medical problems.

The receptionist will ask some information to assess the need for the urgent appointment, this is needed to assist the GP or other health care professional and to help you get the appropriate medical care.

Call us on 02890 323973.

Routine face to face GP appointments are released each Monday morning at 10am for the week ahead. Once all appointments have been allocated you will be asked to call back the following week.

Appointments can be made via our telephone lines on 02890 323973 and selecting option 2.

To cancel your appointment:

• phone us on02890 323973  Monday to Friday from 8:30am

Should you require medical advice at weekends or evenings when the practice is closed, please contact North & West Urgent Care on 02890 744447

The Practice switches to an on call position only a Wednesday Afternoon and at lunch times between 12 and 2pm; should you need medical advice at this time please call our emergency line number which is available by calling 02890 323973.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am if you require a home visit.

A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Telephone Calls 

In order to facilitate our face to face appointments we no longer offer telephone calls routinely. Calls are mainly for housebound patients and fellow medical professionals. If for any reason you feel the need to speak to a GP via telephone please speak to a receptionist for advice.