Patient Experience (PE001 NI)
The Contractor undertakes a survey of patients who have had contact with the practice (face to face or telephone consultation or prescription) within the past year with the question.
“would you recommend your GP practice to someone who has just moved into the local area?”.
And one follow-up question (see below)
The contractor should survey at least 2% of the practice list size and need to get a minimum of 50 responses. A Summary report is required to be submitted to the Regional Board by 31/03/2015.
An anonymous survey was carried out in Practice over a period of one week in March 2015 (09/03/2015 – 13/03/2015), all patients attending the Practice at both sites were given a postcard size form with the required question and follow up question.
Approximately 100 postcard survey questions were given to patients who were attending the practice for a variety of reasons, (i.e GP appointments, CDM Clinics, prescription collection or Urgent appointments in order to draw samples across a range of groups). A blank sealable envelope was provided also to ensure anonymity. Questionnaire’s and envelopes were unmarked.
From a total of 100 short surveys given out a total of 44 were returned, a further sample was extended until a minimum of 50 responses had been received. Of the total responses received 30 comprised face-face to consultations and 20 non face to face as described above.
Surveys returns demonstrate the following:
- 96% of patients indicated that they were likely or extremely likely to recommend our Practice to someone who has just moved into the local area.
- 4% of the sample indicated that they would be unlikely to recommend our practice to someone who has just moved into the local area.
No other selection[s] were made from the list of 6 possible answers.
44% of Patients surveyed provided comments:
Results of the survey have been posted on the Practice Website and on the Patient Notice Board in Practice Waiting room. Results of the survey were discussed amongst the Practice Team and comments on service improvement were included in team planning agendas for the coming year.